Veterinary Receptionist

Opportunity

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We have two shift patterns available:

Description:

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Wicstun Veterinary Group are expanding the Client Care Team. We are looking for a Client Care Associate with excellent customer service, and front of house skills to work on our Reception at our hospital in Market Weighton.
The role would suit an enthusiastic and motivated individual who takes pride in their work and can work well as part of a team.

Part time
We have two shift patterns available:

8am – 7pm Tuesday and Thursday + 1:2 Saturday 8am – 1pm (22.5hrs p/week)
1x 8am – 7pm and 1x 8am – 5pm + 1:2 Saturday 8am – 1pm (20.5 hrs p/week)

Previous experience on reception/front of house role is essential
Experience within a veterinary or clinical setting is desirable
Able to work without direct supervision
Basic IT knowledge (Microsoft package including Teams and Outlook) essential.


Our Client Care Associates are the first point of contact for anyone visiting our practices and we require a friendly and professional approach, and discretion where required. The main duties of the role:

Welcoming all clients and visitors to the hospital/practice
Answering telephones and diverting or taking messages ensuring prompt delivery and accurate details.
Monitoring practice email and directing enquiries to the relevant department
Accurately inputting patient data to the computer system as required
Dealing with all general enquiries, explaining procedures in place and making new and follow up appointments.
Processing repeat prescription requests ensuring the pharmacy receive in a timely manner.
Advising patients of relevant charges, taking payments and providing receipts and invoices where applicable.
Ensuring that waiting areas, reception and patient toilets are kept clean, tidy and stocked up.
Working as a team to assist the Practice Manager in the debt recovery process.



Benefits

5 weeks holiday + bank holidays + Birthday Leave pro-rata
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:

Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme

Recruitment referral reward scheme.


About us
Wicstun Veterinary Group We are a caring and dedicated vet practice that has been well established in our local communities for over 90 years.
We have a team of 20 Vets, 40+ nursing and nursing support staff, and 25 in our Practice Support and Client Care team.


Wicstun Veterinary Group is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Wicstun Vets, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.

#LI-ST1 #LI-Onsite We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk